The effect of emotional intelligence on work life balance in case of Dashen bank and Tagrow business PLC
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Date
2020-06
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A.A.U
Abstract
Work life balance is the lack of opposition between work and other life roles. The objective of the
study is to identify the effect of emotional intelligence dimensions on work life balance in case of
Dashen bank S.C and Tagrow business PLC. Quantitative research approach is used;
explanatory and descriptive research designs are adopted. A total of 444 employees 352 from
Dashen bank S.C with stratified systematic sampling and 92 from Tagrow business PLC with
simple random sampling. Data collected through questionnaire were analyzed using SPSS 25
version. The analysis involves both descriptive and inferential statistics. The test engages
frequency distribution, mean, Pearson correlation coefficient, ANOVA and Regression. The
result of the finding from Dashen bank indicates that the major factors that have significant
effect on work life balance are self-awareness, self-regulation and social competence. While the
result of finding from Tagrow business PLC indicates that self-awareness and social competence
have significant effect on work life balance. Furthermore, the result indicated that there is high
work life imbalance at both companies. Generally, it was concluded that the core factors for
work life imbalance in Dashen bank S.C were lack of Self-awareness, self-regulation and social
competence. Whereas lack of self- awareness and social competence were the two core factors
that affects the work life balance in case of Tagrow business PLC. The recommendation
highlighted that Dashen bank S.C should give professionals frequent emotional intelligence
trainings specifically on self-awareness, self-regulation and Social competence. Likewise,
Tagrow business PLC should also develop and give professional trainings specifically on selfawareness
and social competence for its employees. Generally it was recommended that both
companies should undertake emotional intelligence audit at all level of the organization and
develop effective policies on emotional intelligence that can have a positive influence on its
employees. Also both companies should also come up with effective and efficient work life
balance policies and programs and foster an organizational culture that supports the use of
available policies. The limitation was the study being restricted to the service company
specifically Tagrow business plc and Dashen bank. Also distributed questionnaires not being
returned on time or not returned at all and in some cases failure on the part of respondents to
provide genuine responses. However the researcher has tried to redistribute the questionnaire in
order to find the result which is not biased by the issues mentioned here.
Description
A Thesis Submitted to Addis Ababa University College of Business and
Economics in partial fulfilment of the requirements for Master of Art in
Business Administration specialization in Management
Keywords
Dashen bank S.C, Emotional intelligence, Emotional intelligence, work life balance