The effect of emotional intelligence on work life balance in case of Dashen bank and Tagrow business PLC

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Work life balance is the lack of opposition between work and other life roles. The objective of the study is to identify the effect of emotional intelligence dimensions on work life balance in case of Dashen bank S.C and Tagrow business PLC. Quantitative research approach is used; explanatory and descriptive research designs are adopted. A total of 444 employees 352 from Dashen bank S.C with stratified systematic sampling and 92 from Tagrow business PLC with simple random sampling. Data collected through questionnaire were analyzed using SPSS 25 version. The analysis involves both descriptive and inferential statistics. The test engages frequency distribution, mean, Pearson correlation coefficient, ANOVA and Regression. The result of the finding from Dashen bank indicates that the major factors that have significant effect on work life balance are self-awareness, self-regulation and social competence. While the result of finding from Tagrow business PLC indicates that self-awareness and social competence have significant effect on work life balance. Furthermore, the result indicated that there is high work life imbalance at both companies. Generally, it was concluded that the core factors for work life imbalance in Dashen bank S.C were lack of Self-awareness, self-regulation and social competence. Whereas lack of self- awareness and social competence were the two core factors that affects the work life balance in case of Tagrow business PLC. The recommendation highlighted that Dashen bank S.C should give professionals frequent emotional intelligence trainings specifically on self-awareness, self-regulation and Social competence. Likewise, Tagrow business PLC should also develop and give professional trainings specifically on selfawareness and social competence for its employees. Generally it was recommended that both companies should undertake emotional intelligence audit at all level of the organization and develop effective policies on emotional intelligence that can have a positive influence on its employees. Also both companies should also come up with effective and efficient work life balance policies and programs and foster an organizational culture that supports the use of available policies. The limitation was the study being restricted to the service company specifically Tagrow business plc and Dashen bank. Also distributed questionnaires not being returned on time or not returned at all and in some cases failure on the part of respondents to provide genuine responses. However the researcher has tried to redistribute the questionnaire in order to find the result which is not biased by the issues mentioned here.


A Thesis Submitted to Addis Ababa University College of Business and Economics in partial fulfilment of the requirements for Master of Art in Business Administration specialization in Management


Dashen bank S.C, Emotional intelligence, Emotional intelligence, work life balance