Total Quality Management Implementation in Selected Building Construction Firms in Addis Ababa

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Addis Ababa University


This research aims to assess whether the building construction firms under the study are practicing Total Quality Management or not, identify major difficulties encountered during TQM implementation for the firms who are implementing it, and identify the reasons or hindrances not to implement it for those which are not applying it. The research consists of background of the study, statement of the problem which initiates the researcher to take this specific topic, and the objectives to be achieved at the end of the research. Previous researches and experiences on TQM around the world in general and in Ethiopia in particular are analyzed in the literature review. The research method uses questionnaire survey from primary data using both quantitative & qualitative approaches. The difficulties encountered in implementing the system, if any, and reasons behind resistance of the construction firms not to implement the system is also assessed in data analysis. And SPSS version 20.0 & MS Excel was used for the data analysis. The practice of 60 randomly selected general and building contractors is investigated via questionnaires. After the data analysis the objectives has been accomplished & the findings are provided in the conclusion part. The result shows that firms in the survey are found to have implemented certain kinds of quality management programs but at the lowest level. This means they are generally conscious of the importance of TQM. However, the study shows that most of the firms were not practicing the complete components of TQM. The TQM factors applied in the building construction firms in the study are classified as a low level because the implementation of most of the critical success factors is weak. The study also suggests some recommendations for building construction stakeholders i.e. the contractors, policy makers (public bodies), and public & private clients. Furthermore, limitations of the study and areas for future research are forwarded.



Building, Cost of Quality (COQ), ISO Standard, Quality Assurance, Total Quality Management (TQM), TQM practices