The Causes of Employee Turnover in Public Banks in Ethiopia, the case of National Bank of Ethiopia

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Addis Ababa University


This research focuses on the causes of employee turnover in the National Bank of Ethiopia. High staff turnover rate may endanger efforts to achieve organizational objectives. In addition, organization loses a talented or critical employee; there is negative impact on efficiency and effectiveness. The study employed qualitative research approaches. The sampling technique used is stratified random sampling method to select the sample size from the population. Questionnaire and interview were used for data collection. The descriptive data was used to quantitatively describe the feature of the variables using frequency table. SPSS software was used due to its ease of use and clarity of output. The main findings indicated that low salary is the primary cause of employee turnover in the National Bank of Ethiopia. Similarly, the results revealed that lack of career advancement, working environment, training and development and job satisfaction are causes of employee turnover. It was recommended that the bank should pay a reasonable and competitive salary to employees, develop career development opportunities, create conducive working environment and training needs should be identified based on employees knowledge, skill and attitude gaps.


A thesis submitted to the Department of Public Administration and Development Management of Addis Ababa University in partial fulfillment of the requirements for the Degree of Masters in Public Management and Policy (MPMP)


Employee Turnover, Ethiopia, Public Banks