Assessment of Project Communication Practices of Addis Ababa City Roads Authority
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Date
2021-03-01
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Addis Ababa University
Abstract
The purpose of this study is to assess project communication practices in AACRA. Specifically,
this study tries to assess the challenges in project communication and assess the
communication methods in place. With this in mind, questionnaires were developed and
distributed to 87 respondents from relevant directorates in AACRA namely own force road
construction, housing projects road construction contract administration and road
construction contract administration directorates. 71 questionnaires were filled out of 87
indicating a response rate of 81.6%. SPSS version 23 was used to descriptively analyze the
data collected from questionnaires. Lack of familiarity and applicability of the communication
strategy of AACRA, unavailability of historical lesson learned repository, failure to regularly
update Project documents like issue log, lesson learned register, were the major findings worth
considering. With regards to communication methods, meetings, social media, letters and are
regarded as the most common means of communication whereas web portal considered as the
least popular one indicating the fact that the methods of communication are mostly dependent
on face-to-face and paper based medium with an exception of social media engagement.
Besides, inadequately described job, poor planning, leadership commitment and
communication inconsistency are found to be the most critical challenges in project
communication according to the respondents. Based on PMBOK Guide, the project
communication practices of AACCRA fails to consistently follow and implement the project
communication processes namely plan communication management. manage communication
and monitor communication. Thus, the project communication management practices in
AACRA is haphazardly managed and not standardized against the international bench marks.
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Keywords
Project, communication management, assessment, AACR