The Practices of Corporate Social Responsibility in Ethio Telecom, Head Office

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The purpose of this study was to assess the practices of corporate social responsibility in Ethio Telecom, Head Office. To conduct this study, the descriptive survey method was employed. A total of 66 sample respondents were selected and involved in the study. Both random and purposive samplings were employed. Specifically, a random sampling technique was employed for Ethio Telecom, Head Office employees who were treated through questionnaires whereas a purposive sampling technique was applied to select the management for interview. For analysis SPSS version 21 was used and frequency count, mean score, and standard deviation were utilized to analyze quantitative data gained through the questionnaires. The finding shows that a significant proportion of the employees heard about CSR through formal education while others got information through training.And, Ethio Telecom Head Office employees have moderate involvement in the CSR practices. The findings of the study also showed that Ethio Telecom has done corporate social responsibility in an average manner but with a certain gap because a significant proportion of the sample respondents did not agree with the current activities of CSR in their respective company. The study recommends that it is the sole responsibility of the government to rethink the CSR programs to all potential companieslike Ethio Telecom to be included within the objective of the business and provide incentive schemes for those enterprises duly engaged in CSR activities


A Thesis Submitted to the Department of Public Administration and Development Management of Addis Ababa University in Partial Fulfillment of the Requirements for the Degree of Master’s in Public Management and Policy. (MPMP)


Corporate Social Responsibility, Practices and Ethio-Telecom