Assessing Effect Of Manpower Training And Development On Project Performance: The Case Of Telecom Expansion Project (Tep) In Ethio Telecom
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Date
2020-06
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Addis Ababa University
Abstract
Training and development plays an important role in contributing to project performance. The
significance of improved employee performance and job performance has been acknowledged in
any organization and this improvement lies on the proper and effective training and development.
The purpose of this study is to assess effect of TEP staff training and development in contributing
to project performance at Ethio telecom. Both primary and secondary data were collected for the
study. In order to collect and analysis primary data 132 staffs of core team and 3 key informant
were taken. Questionnaires and interviews used as the method of data collection, and the data
collected, analyzed using descriptive statics, correlation and regression analysis using SPSS. The
specific objective of the study were grouped into five major sections that; assessing the objective
of training and development, training and development need assessment, training and development
delivery method, training and development effectiveness evaluation and training and development
effect on project performance. The study indicated that 90.2% of the respondent was agreed that
the training and development provided were good and relevant to objective of the project. The
study also indicated that 76.5% of the respondent was agreed that the training and development
needs assessment were conducted by the immediate supervisor in consultation with employee. The
Project used both on the job and off-the-job training methods as ascertained by 81.8% of the
respondents. It was also found that the TEP had exercised training and development effectiveness
evaluation, as agreed by 84.1% of the participants, the training and development effectiveness
were evaluated in terms of feedback received from coworkers regarding their job performance.
The correlation of the study showed that there is significant positive relationship between three of
the training practice, training objectives, need assessment and evaluation but no relationship
between training methods implemented and project performance. Recommendation are provided
on how to build effective training and development programme at ET. Furthermore, it is
recommended for future researchers, to include all regional administrative of the company and to
look the whole staffs including temporary employees by expanding to other graphical areas.
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Keywords
Manpower Training and Development, Training Need Assessment, Method of Training Delivery, Training and Development Evaluation