The Effect of Integrated Supply Chain Quality Management on Operational Performance in the Case of BGI Ethiopia Plc
| dc.contributor.advisor | Matiwos Ensermu (PhD) | |
| dc.contributor.author | Mekdes T/Mariam | |
| dc.date.accessioned | 2024-03-04T11:53:24Z | |
| dc.date.available | 2024-03-04T11:53:24Z | |
| dc.date.issued | 2022-10 | |
| dc.description.abstract | The study has been conducted with the aim of investigating the effect of Integrated supply chain quality management on operational performance. Supply chain quality management indicators utilized in the study were customer focus, quality leadership, supplier focus, employee involvement, quality process control and IT enable organization. The study employed an explanatory research design and both quantitative and qualitative research approaches were utilized. Primary sources; questionnaires and interview were used as a survey instrument. structured questionnaires were distributed to 41 employees of BGI Ethiopia plc working under the supply chain department, those employees were selected using purposive sampling techniques. The interview was conducted with the supply chain director.The data was analyzed using SPSS version 26. Pearson's correlation matrix was used to show the relationship between the dependent and the independent variables. The researcher also used multiple regression tools to analyze the effect of the independent variables on operational performance. As the multiple regression results show all supply chain quality management indicators; customer focus, quality leadership, supplier focus, employee involvement, quality process control, and IT-enable organization have a significant and positive effect on operational performance. Key Words: Supply chain quality management, customer focus, quality leadership, supplier focus, employee involvement, quality process control, IT enable organization and operational performance | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/2118 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.title | The Effect of Integrated Supply Chain Quality Management on Operational Performance in the Case of BGI Ethiopia Plc | |
| dc.type | Thesis |