Assessment of the Implementation of Performance Management System in Commercial Bank of Ethiopia Using the Balanced Score Card: the Case of Selected Branches Under West Addis Ababa District
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Date
2016-06
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Addis Ababa University
Abstract
This study is concerned with the performance management system in Commercial Bank
of Ethiopia with reference to selected branches under West Addis Ababa district. To this
end, the study has made an effort to thoroughly assess the implementation status of PMS
processes, to identify and investigate achievements and constraints associated with the
current PMS tool being used by the bank, the balanced score card (BSC). In doing so, the
study was geared towards answering key research questions relevant with performance
management system in the bank. The study has used both primary and secondary data
sources. The primary data has been collected through structured self administered
questionnaire and in-depth interview. The results of the questionnaire were analyzed
using SPSS (statistical packages for social science) to get descriptive statistics.
Qualitative data collected through in-depth interviews, open ended questions and
document review were analyzed and summarized contextually. Frequency table and
percentage was used to present the data analyzed.The results of the study have revealed
that though the bank has good qualities in defining its strategic objective and other pre-
requisites to PMS implementation, the performance management system of the bank in
general and the study district in particular needs serious consideration as majority of the
processes of PMS have not been well implemented yet. In general, the researcher has
recommended that the bank has to involve all employees in performance planning
process, create awareness about the concept and advantage of PMS through training,
revisit its goal and target setting, develop and utilize automated software for data
tracking, ensure provision of ongoing and consistent feedback and coaching to
performers, and link performance result with reward and sanction, for better
improvement of performance of West Addis Ababa district in particular and CBE‟s in
general.
Key Words: Performance Management, employees, Balanced Score Card, Commercial
Bank of Ethiopia, strategic objective, West Addis Ababa district
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Keywords
Performance management, Employees, Balanced score card, Strategic objective, West Addis Ababa district, Commercial bank of ethiopia