Assessment of Pharmaceutical Warehouse Operation Management in The Case of Ethiopian Pharmaceutical Supply Agency
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Date
2019-06
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Addis Ababa University
Abstract
In a supply chain, warehousing function is very critical as it acts as a node in linking the material
flows between the supplier and customer in today’s competitive market environment companies
are continuously forced to improve their warehousing operations, and many companies have also
customized their value proposition to increase their customer service levels, which has led to
changes in the role of warehouses. For many years, the private sector has taken a professional,
systematic approach to warehousing; recognizing its importance to overall cost, customer
satisfaction, and performance of the business. In turn, organizations involved in public health in
the developing world have started to focus more attention on commodity warehousing, realizing
its role as a critical resource for improving public health, and the professional and systematic
approach used by the private sector is directly applicable to the challenges public health
warehousing face in countries around the world. Challenges, such as the increase in variety of
products in the public health system, or stock keeping units (SKUs), and the demand for reduced
processing time, can be addressed by improving inventory management; and, in some cases, using
technologies, such as automated data collection tools. Warehouse operation performance
measurements are becoming more and more important issue when warehouse operation
management becomes focus. measuring warehouse operation performance helps the agency to
identify, success, helps the agency to clearly monitor and control its activity which will help the
agency in meeting its strategic objectives, to easily identify factors which hinder success and to
design a strategic plan to alleviate bottlenecks for improvements of the agency performance in the
pharmaceutical supply chain, to make decisions based on visible facts. The objective of this
research is to critically assess warehouse operation management at CEPSA The researcher have
gathered data through primary sources using questionnaire SPSS software was applied to present
and analyze the data gathered from 69 study participants, and the analysis result presented in
different statistical presentation for ease of understanding the result
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Keywords
Warehouse operation management, Warehouse operation, management performance metrics