The Perceived Knowledge Management Practice in IT Project Stakeholders in case of Ministry of Innovation and Technology, and Information Network Security Agency
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Date
2019-08
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Addis Ababa University
Abstract
Knowledge management is revolutionizing the activities of business organizations and decreasing
the learning curve in current organizations, and it is giving a vital opportunity by enabling to work
more efficiently and maximize productivity by learning from the past. This research is conducted
to assess and compare knowledge management practice in IT projects in the Ministry of Innovation
and Technology and Information and Network Security Agency of Ethiopian.
Quantitative research approaches were followed and this research is more of behavioral science
research. None-probability sampling was used and the total population of IT project members,
project sponsors and project manager of Ministry of Innovation and Technology (MinT), and
Information Network Security Agency (INSA) was considered for this study; SPSS Version 21.0
is used for analyzing quantitative data.
Knowledge management is a process of creating, sharing, using and managing the knowledge and
information of an organization. In this study the process of creating, sharing, using and managing
knowledge is assessed in project. Each process of knowledge management (that is creating,
sharing, using and managing) is assessed from the perspective of IT project stakeholders. The
study categorized the stakeholders in to three which are, project sponsors, project managers and
project team member, and studied each knowledge management process from the three project
stakeholders’ perspective. In addition to that the organization project culture is also assessed.
Given the prominence of knowledge to efficiency and productivity, it is important that
organizations manage their knowledge effectively. Knowledge management practices in INSA and
MinT vary from each other. INSA’s project team members have a better understanding of the
knowledge management practice and share knowledge in between project team. Among the 35
factors used to assess the knowledge management practice in INSA only 4 factors responded high
towards knowledge management and in MinT only six resulted high toward knowledge
management practice. The overall knowledge management practice indicated poor knowledge
management practice in IT projects both in MinT and INSA and obtained a low response
Description
Keywords
Management;, Knowledge Management;, Information Technology