Information Technology Utilization On The Performance Of Warehouse Operations: The Case Of Pharmaceuticals Fund And Supply Agency, Addis Ababa, Ethiopia

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Addis Ababa University


The main objective of this study is to assess the role information technology on the performance of warehouse operations at pharmaceutical fund and supply agency. The study employed descriptive method with a cross-sectional study design. The target population was all professional staffs working under stock and distribution directorate and all of them were included in the study. Therefore the employed sampling technique was census method and the sample size was fifty three (53). Two instruments namely questionnaire and interview methods were used to collect the relevant data. The finding showed that the perceived level of information technology utilization is low with the mean score of 2.34 and the perceived performance of warehouse operation is moderate with aggregate mean score of 3.25. Moreover the employed information technology tool helps to improve the performance of the main warehouse operations (namely inventory accuracy, picking accuracy, put-away accuracy, receiving time, order processing time, and warehouse space utilization) modestly with aggregate mean score of 3.40. In addition the study found that the employed information technology does not prevent theft and leakage of products. The frequent electric power interruption, slow and sometimes unavailability of internet connectivity, inadequate training and support, and low level of staff confidence with the employed information technology are the identified challenges for proper utilization of information technology for warehouse operations management



warehouse, Information,, technology