Title: The Effect of Quality Management System on Project Success: In the case of Hosea Real Estate
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Date
2024-09
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Addis Ababa University
Abstract
This research study aimed to investigate the effect of QMS on project success, using the case of Hosea Real Estate, a construction firm in Addis Ababa. The study employed a mixed-methods approach, utilizing both quantitative and qualitative data collection techniques. A structured questionnaire was distributed to 40 project experts within the organization, achieving a 100% response rate. Additionally, interviews were conducted to gain deeper insights into the management's role and the implementation of quality management practices. The data were analyzed using the Statistical Package for Social Sciences (SPSS) version 28, focusing on descriptive statistical analysis along with inferential analysis.
The findings revealed that Hosea Real Estate's quality planning, quality assurance, and quality control mechanisms had a significant positive effect on project success. Specifically, the study found that implementing clear quality objectives and control procedures positively impacted project outcomes. Additionally, an effective quality assurance system, including regular quality audits and process monitoring, enhanced project success. Furthermore, the study identified that the company's overall quality management system mediated the relationship between quality management practices and project success. Factors such as top management commitment, employee involvement, and continuous improvement were found to moderate this relationship.
The research provides valuable insights for construction companies in Ethiopia, highlighting the importance of establishing a robust quality management system to ensure the successful delivery of construction projects. The findings offer practical recommendations for strengthening quality management practices and achieving better project outcomes. These recommendations include enhancing quality planning processes, strengthening quality assurance mechanisms, and implementing more comprehensive quality control measures. The study also underscores the need for increased investment in employee training and development programs to further improve quality management practices within the construction industry in Ethiopia
Key words: Quality Assurance, Quality planning &Control, Quality Management System, Project management, Quality