Patient Satisfaction with Nursing Care in Medical and Surgical Wards of Government Hospitals, Addis Ababa, Ethiopia, May 2009
| dc.contributor.advisor | Tachbele Erdaw | |
| dc.contributor.author | Bekele Solomon | |
| dc.date.accessioned | 2018-07-19T07:07:27Z | |
| dc.date.accessioned | 2023-11-06T09:01:53Z | |
| dc.date.available | 2018-07-19T07:07:27Z | |
| dc.date.available | 2023-11-06T09:01:53Z | |
| dc.date.issued | 2009-05 | |
| dc.description.abstract | Background: patient satisfaction with nursing care has been found to be the most importantpredictor of over all patients’ satisfaction with hospital care. Nursing practice is patient drivenand patient centered. Accordingly, patient satisfaction has been strongly advocated by nursingprofessionals to be an important indictor of quality of nursing care delivery. Objective: The objective of this study was to assess patient’s satisfactions with nursing careprovided in medical and surgical wards of government hospitals in Addis Ababa. Methods: A cross sectional study was conducted in three governments hospitals namely Backlion, St. Paul and Yekatit 12, in Addis Ababa, Ethiopia from July 2008 to June 2009, The studypopulation was adult patients who were admitted to the medical and surgical words of the studyhospitals and stayed for at least seven days. The data coactions tool was a modified Newcastlesatisfaction with Nursing scale (NSNS). Data analysis was computed by SPSS. Ethicalclearance was secured from medical faculty, IRB office A.A.U. and study hospitals.Participation in this study was voluntary and based on patient’s ability to given informedconsent. Result: A total of 450 adult patients from medical and surgical wards were approached fromthe study hospitals and 435 of them participated in this study (non-response rare was (3.4%).Participants who were males, age group 18-30 years old, stayed in the ward of for 7-15 day andhave no history of previous admission were more satisfied. The overall rating of satisfactionwas 56.3%. The top aspects that patients scored highest for their satisfaction with nursing carewere the amount of privacy nurses gave to patients, the amount of freedom given on the wardand nurses manner in going about their work. The aspects with which patients least scored werethe amount of time nurses spent with patients’, nurses awareness of patient needs the amountand type of information nurses gave to patients about their condition and treatment. Income andhaving other disease in addition to cause of admission were the significant predictors of patientsatisfaction with nursing care (P<0.05). Implementation of individual nursing care plan andimproving therapeutic nurse-patient communication were recommended.JEY WORDS: Nursing care, patient satisfaction. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/123456789/9357 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | Nursing care Patient satisfaction | en_US |
| dc.title | Patient Satisfaction with Nursing Care in Medical and Surgical Wards of Government Hospitals, Addis Ababa, Ethiopia, May 2009 | en_US |
| dc.type | Thesis | en_US |