Patient Satisfaction with Nursing Care in Medical and Surgical Wards of Government Hospitals, Addis Ababa, Ethiopia, May 2009
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Date
2009-05
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Addis Ababa University
Abstract
Background: patient satisfaction with nursing care has been found to be the most important
predictor of over all patients’ satisfaction with hospital care. Nursing practice is patient driven
and patient centered. Accordingly, patient satisfaction has been strongly advocated by nursing
professionals to be an important indictor of quality of nursing care delivery.
Objective: The objective of this study was to assess patient’s satisfactions with nursing care
provided in medical and surgical wards of government hospitals in Addis Ababa.
Methods: A cross sectional study was conducted in three governments hospitals namely Back
lion, St. Paul and Yekatit 12, in Addis Ababa, Ethiopia from July 2008 to June 2009, The study
population was adult patients who were admitted to the medical and surgical words of the study
hospitals and stayed for at least seven days. The data coactions tool was a modified Newcastle
satisfaction with Nursing scale (NSNS). Data analysis was computed by SPSS. Ethical
clearance was secured from medical faculty, IRB office A.A.U. and study hospitals.
Participation in this study was voluntary and based on patient’s ability to given informed
consent.
Result: A total of 450 adult patients from medical and surgical wards were approached from
the study hospitals and 435 of them participated in this study (non-response rare was (3.4%).
Participants who were males, age group 18-30 years old, stayed in the ward of for 7-15 day and
have no history of previous admission were more satisfied. The overall rating of satisfaction
was 56.3%. The top aspects that patients scored highest for their satisfaction with nursing care
were the amount of privacy nurses gave to patients, the amount of freedom given on the ward
and nurses manner in going about their work. The aspects with which patients least scored were
the amount of time nurses spent with patients’, nurses awareness of patient needs the amount
and type of information nurses gave to patients about their condition and treatment. Income and
having other disease in addition to cause of admission were the significant predictors of patient
satisfaction with nursing care (P<0.05). Implementation of individual nursing care plan and
improving therapeutic nurse-patient communication were recommended.
JEY WORDS: Nursing care, patient satisfaction.
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Keywords
Nursing care, Patient satisfaction