Patient Satisfaction with Nursing Care in Medical and Surgical Wards of Government Hospitals, Addis Ababa, Ethiopia, May 2009

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Addis Ababa University


Background: patient satisfaction with nursing care has been found to be the most important predictor of over all patients’ satisfaction with hospital care. Nursing practice is patient driven and patient centered. Accordingly, patient satisfaction has been strongly advocated by nursing professionals to be an important indictor of quality of nursing care delivery. Objective: The objective of this study was to assess patient’s satisfactions with nursing care provided in medical and surgical wards of government hospitals in Addis Ababa. Methods: A cross sectional study was conducted in three governments hospitals namely Back lion, St. Paul and Yekatit 12, in Addis Ababa, Ethiopia from July 2008 to June 2009, The study population was adult patients who were admitted to the medical and surgical words of the study hospitals and stayed for at least seven days. The data coactions tool was a modified Newcastle satisfaction with Nursing scale (NSNS). Data analysis was computed by SPSS. Ethical clearance was secured from medical faculty, IRB office A.A.U. and study hospitals. Participation in this study was voluntary and based on patient’s ability to given informed consent. Result: A total of 450 adult patients from medical and surgical wards were approached from the study hospitals and 435 of them participated in this study (non-response rare was (3.4%). Participants who were males, age group 18-30 years old, stayed in the ward of for 7-15 day and have no history of previous admission were more satisfied. The overall rating of satisfaction was 56.3%. The top aspects that patients scored highest for their satisfaction with nursing care were the amount of privacy nurses gave to patients, the amount of freedom given on the ward and nurses manner in going about their work. The aspects with which patients least scored were the amount of time nurses spent with patients’, nurses awareness of patient needs the amount and type of information nurses gave to patients about their condition and treatment. Income and having other disease in addition to cause of admission were the significant predictors of patient satisfaction with nursing care (P<0.05). Implementation of individual nursing care plan and improving therapeutic nurse-patient communication were recommended. JEY WORDS: Nursing care, patient satisfaction.



Nursing care, Patient satisfaction