Factors Influencing the Effectiveness of Fire Controlling Service Delivery by Fire and Disaster Risk Management Commission: The Case of Addis Ababa City Administration

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This study investigates factors influencing the effectiveness of fire controlling service delivery by Addis Ababa fire and disaster risk management commission; the researcher used mixed method research approach and applied the concurrent design. The total population size was 320 with the sampling size 110 selected from the various strata which were the heads of fire station, fire station commanders, shift leaders, team leaders, firefighters and fire truck drivers. Data was collected using self-administered questionnaire and interview guide. The collected data was analyzed using Statistical Package for Social Scientist Software (SPSS). The results of the study were analyzed using descriptive statistics and the results were presented using tables and charts. The findings of the study revealed that factors that influencing the effectiveness of the fire controlling service delivery are the fire staff skills, the work environment, top management influence and support and the conditional external pressure. The study further provides recommendation on improvements and policy measures like fire safety syllabus at secondary and technical a vocational school level. all top managers with political performance should not be appointed, and follow the international fire safety standard procedures before establishing any kind of basic development projects on fire service delivery at the Addis Ababa city level will be introduced. the commission should enforce the one-third gender rule, conducive working environment through work effort and job satisfaction, specialized fire safety training and create relationship with stakeholders.



Firefighting, Service delivery, Effectiveness,