Determinants of IT project Implementation Success: The Case of CBE

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Date

2023-06

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Addis Ababa University

Abstract

The objective of this study was to pinpoint the factors that contribute to the successful implementation of IT projects within the Commercial Bank of Ethiopia (CBE). Specifically, the study aimed to pinpoint the factors that influence the success of IT projects implemented by the bank from 2018 to 2022. This research seeks to examine the factors that affect the achievement of successful outcomes in IT project implementation within the PMO of CBE. The findings will offer valuable insights that can be utilized to enhance the success rate of IT projects in the bank. The research employs a quantitative and qualitative data collection and analysis method. The research design is both explanatory and descriptive seeking to form causal relationships between variables while providing a detailed and accurate description of the phenomenon. The target population of the study was five IT projects that were implemented by CBE between 2018 and 2022. A total of 73 project participants were identified, and a questionnaire was distributed to them to collect data on project success factors. Of the 73 questionnaires distributed, 55 were returned, resulting in a response rate of 75.3%. The collected data was analyzed using SPSS version 20, and multiple linear regressions were used to identify the determinants of IT project implementation success. The study identifies project management methodologies, resource allocation and management, and project team composition as key factors in IT project success in the Commercial Bank of Ethiopia, with project team composition having the most significant impact. The study showed that all three determinants of IT project success which are project management methodologies, resource allocation and management, and project team composition positively influenced the successful implementation of IT projects. The study recommends that the bank prioritize building strong and well-composed project teams, adopt a holistic approach to resource allocation and management, and customize project management methodologies to suit their specific needs. The study acknowledges limitations and suggests areas for future research to provide a more comprehensive understanding of IT project success determinants. Overall, the study provides valuable insights for organizations seeking to improve their approach to IT project implementation and increase their success rate

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Keywords

Implementation

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