Stakeholders’ Management Practice On Information Technology Projects: The Case Of Ethiopian Airlines Group
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Date
2020-06
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Addis Ababa University
Abstract
The main purpose of this project work is to examine the influence of project stakeholder
management in Ethiopian Airlines IT projects. Mixed methods research approach is applied to
produce more complete understanding of the research problem. And a descriptive research
design is used for setting out baselines for the study. The (primary and secondary) data were
obtained from 40 questionnaire respondents (through five point Likert scale), interviews with six
selected individuals and internal documents. The findings of the study revealed ETG IT projects
stakeholder management processes practice were moderate. Identify stakeholders and manage
stakeholders’ engagement processes were relatively well practiced compared to plan stakeholder
management, and monitor stakeholder engagement. The study inferred project manager, project
board (sponsor) and vendor had positive impact based on the stakeholder impact analysis
undergone on selected IT projects stakeholders. Moreover, the study related to comparative
importance of project management ‘Knowledge Areas’, project stakeholder management were
ranked 7
th only topping human/resource, communication and procurement management on their
contribution to Ethiopian Airlines Group IT projects performance. To improve IT projects
performance, the study recommend that PMO shall give focus on project stakeholder
management. The study also endorses a stakeholder impact analysis method used in this project
work for its considerations of more stakeholder attributes compared to the existing stakeholder
impact analysis based on ‘Power vs Interest’ matrix. Overall, the proper practice of project
stakeholder management on IT projects helps stakeholders’ interest grow, enables sound
stakeholders’ relationship, and boost overall business performance.
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Keywords
IT Project Management, Stakeholder Management,, stakeholder theory,, Ethiopian Airlines Group