Implementation challenges of BSC at local level in Addis Ababa City administration in the case of Gullele sub-city woreda-two administration office

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Addis Ababa University


The main aim of this study was intended- to analyze the key implementation challenges of balanced score card (BSC) at local level in Addis Ababa city administration woreda two of case of Gullele sub city: -for improvement of strategic planning and performance measurement. The focus on balanced scorecard in Gullele sub-city woreda-2 administrative office is becoming an efficient and effective performance management system to translate the woreda’s vision into a clear measurable outcome that define success in providing services and that are shared throughout the woreda and with customers and stakeholders. Qualitative and quantitative data were collected from the target population employing purposive and random sampling technique respectively. The collected data was processed and presented using tables and figures and analysis was made using descriptive statistics. The identified key success factors were; provision of training for awareness creation, employee’s involvement in cascading activities, availability of documents related to BSC implementation and good work environment where by managers at all level work in collaboration with employees. On the other hand, this study revealed that the key failure factors that affect implementation of BSC were lack of proper understanding by the employees as a result of nonexistence of refreshment training, lack of positive attitude and passive resistance observed on employees. Therefore, To assure the continuation of positive outcomes achieved as a result of BSC implementation all concerned bodies should work in collaboration to create understanding of how important management tool BSC is for the organization to reach its goals. In order to recognize implementation of BSC for improvement of strategic planning and performance measurement in the sector made smooth transformation of the above mentioned challenges into accomplishment and additional ability of the organizations.


A thesis submitted to public administration and development management in partial fulfillment of the requirements for masters of public management and policy


Balance Scorecard, Challenge, Implementation, Performance measurement