Security issues in mobile banking service in Ethiopia

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Addis Ababa University


The mobile banking services is one of the newly introduced services designed to enable customers transact 24 hours in a day and seven days a week without the need to go to the bank's counter. The major challenges for the adoption of mobile banking technologies are customer concerns about security therefore the major objective of this study is, to assess current security practices and customer protection of mobile banking service in Ethiopian banks. The research was conducted by using exploratory research design and focus on qualitative methods like focus group, interview and content analysis approaches have a foundation for the study and data analysis. The paper tried to explore and identify major potential security issues and protection challenges. In order to manage the issue of mobile banking security and enhancing customer protection, the paper tried to conclude and recommend that the banks would have implement best and strong security framework for prevention and detection mobile banking services. This should include customer education and awareness, strong authentication; secure mobile applications, strict account set up and management processes, real time detective services, and 24x7 customer supports.


A Project Submitted to the College Of Business and Economics of Addis Ababa University in Partial Fulfillment of the Requirements for the Degree of Master of Business Administration Specialization in Financial Service


Banking, Customer protection, Security issues