“The Effect of Employee-Manager Relationships on Employee Performance”: In the Case of Ethiopian Airlines Group
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Date
2024-06-02
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A.A.U
Abstract
Employee-manager relationships are crucial for individual and organizational success, but
understanding their impact on performance remains a complex challenge. This study
explores the intricate dynamics of these relationships and their influence on employee
performance, addressing limitations in existing research. The study considered employee
perception of the manager, communication, trust, support, and feedback as mediating
factors of employee-manager relationships and employee performance. The study used a
descriptive research design and a deductive quantitative approach. In addition, the research
employed a simple random sampling method to collect data from sample respondents. The
study used a survey research strategy to collect data by distributing structured
questionnaires. After that, SPSS version 26.0 was used to generate quantitative data, which
were then analyzed using multiple regression models and the Pearson correlation matrix for
inferential and descriptive analysis using the Measure of Central Tendency. The study found
a multiple-coefficient correlation between employee performance and employee-manager
relationships. The study found a statistically significant positive correlation between
employee-manager relationships and employee performance. The study concludes that the
employee-manager relationship has a major positive impact on employee performance
within the Ethiopian Airlines Group. Based on the findings it is recommended that
management and other stakeholders are advised to strategically reevaluate their practices
regarding the factor variables predicted to determine the quality of the employee-manager
relationship and, in turn, impact employee performance. Finally, the study highlights the
importance of effective employee-manager relationship practices in improving employee
performance.