Service Delivery Challenges of Mary Joy Ethiopia: The Case of Selected Projects in Kolfe Keranio Sub City, Addis Ababa
| dc.contributor.advisor | Debebe Ero (PhD) | |
| dc.contributor.author | Tsegaab Demeke | |
| dc.date.accessioned | 2024-12-24T06:03:50Z | |
| dc.date.available | 2024-12-24T06:03:50Z | |
| dc.date.issued | 2022-01-01 | |
| dc.description.abstract | This thesis aims at assessing the experiences and service delivery challenges of Mary Joy Ethiopia in selected projects located in Addis Ababa. The study try to answers research questions pertaining to how the service delivery challenges constrain the organization from achieving its objectives and how those challenges are explained in relation to the Internal and external humanitarian organization service delivery mechanisms. A cross-sectional, qualitative case study method was used. Purposive sampling method was used to select a total of 37 participants for the study. Primary and secondary data was collected through focus-group discussion, key-informant interview and document review. Research participants were, accordingly, identified using random and purposive sampling techniques for the information collection respectively. The finding of the study revealed that the organization faces internal and external challenges that hinder its deliverance of service effectively for its clients. Shortage of skilled human and financial resources, limited staff capacity, and social insecurity of staff, unconducive working conditions are among the areas constraining the service delivery along with political instability and economic factors such as inflation and low purchasing power of the resources generated from different sources. The study suggested that creating awareness, capacity building, and training for staff, instituting a proper standard of practice, and regularly updating the organization’s achievements to stakeholders and volunteers would address its performance challenges. Keywords: service delivery, internal and external challenges, communities, life improvement | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/3943 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.subject | service delivery | |
| dc.subject | internal and external challenges | |
| dc.subject | communities | |
| dc.subject | life improvement | |
| dc.title | Service Delivery Challenges of Mary Joy Ethiopia: The Case of Selected Projects in Kolfe Keranio Sub City, Addis Ababa | |
| dc.type | Thesis |