Performance Evaluation of Public Transport Service Prioritizing Commuter Preferences for Comfort, Affordability, Safety, and Security: Case of Addis Ababa City
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Date
2023-06
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Addis Ababa University
Abstract
Public transportation is an essential component of a nation's success, with benefits that extend beyond just those who use trains or buses. To maintain these benefits and continue to attract passengers, it is crucial to evaluate the performance of public transport services. This M.Sc. thesis aims to do just that in the case of Addis Ababa, focusing on five modes of transport, including minibus taxis, midi buses, public service buses, Anbesa buses, and Sheger buses. To undertake this, the study uses both subjective and objective measures, including ANOVA and LOS analysis, tariff comparison, and computation of fatalities and injuries. A multinomial logistic model also employed to determine how commuters prioritized the service aspects of public transport.
The results show that minibus taxis were found to be the most comfortable mode of transport followed by public service buses, Sheger buses, Anbesa city buses, and midi buses. The minibus taxi provides the least affordable service, while Anbesa and Sheger buses had the highest affordable service without significant difference. Public service buses, Anbesa buses, and Sheger buses have the highest mean leading safety performance without significant differences. On the other hand, minibus taxis and midi buses are the least performers. Furthermore, the taxi had the highest fatal and injury involvement than other public transport combined. The midi-bus is the least performer interims of security followed by minibus taxi.
The model also revealed that monthly income, age, frequently used mode, and education level have significant predictors for commuters’ modal preference decisions. This research contributes to policymakers by providing recommendations for designing transportation policies that better meet the needs and preferences of the public, leading to increased ridership and improved access to transportation for all.
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Keywords
Public transport, Performance evaluation, Comfort, Affordability, Safety, Security, Analysis of variance, Level of service, Multinomial logistic model