The Roles of Total Quality Management Practices on Operational Performance: In the Case of Three Selected Logistics Service Organizations in Addis Ababa, Ethiopia
| dc.contributor.advisor | Tariku Jebena( PhD) | |
| dc.contributor.author | Meron Solomon | |
| dc.date.accessioned | 2025-08-02T11:08:20Z | |
| dc.date.available | 2025-08-02T11:08:20Z | |
| dc.date.issued | 2024-09 | |
| dc.description.abstract | This research focuses on the role of six Total Quality Management (TQM) practices on the operational performance of the three selected logistic service organizations in Ethiopia. Among the variables of interest are top management’s role, customer focus, employee involvement, continuous improvement, supplier relations, and performance measurement which are tested using the Pearson correlation coefficient and regression analysis to determine their impact on operational performance. The study established that there is a direct relationship between these variables and the extent of operational performance with top management involvement being the most strongly correlated variable (r = 0. 671, p < 0. 01). Another insight is that customer focus shares a positive relationship with employee involvement, underlining the significance of such aspects as customer understanding and employees’ participation. This research highlights aspects of operational performance stressing the top management team, employee involvement, and continuous improvement while highlighting that ongoing improvement significantly improves results (Pearson correlation = 0. 485, p < 0. 01). Although supplier relationship management and performance evaluation also correlate with operational performance, their direct impacts are less pronounced in the regression analysis, suggesting their benefits might be indirect or moderated by other factors. Thus, based on the findings of this study to achieve operational performance, organizations should prioritize strategies that empower top management roles, employee involvement, and continuous improvement, as customer focus, supplier relationships, performance evaluation, and monitoring all have moderating effects. . Keywords, Total Quality Management (TQM), operational performance, logistic service organizations, | |
| dc.identifier.uri | https://etd.aau.edu.et/handle/123456789/6010 | |
| dc.language.iso | en_US | |
| dc.publisher | Addis Ababa University | |
| dc.title | The Roles of Total Quality Management Practices on Operational Performance: In the Case of Three Selected Logistics Service Organizations in Addis Ababa, Ethiopia | |
| dc.type | Thesis |