Factors Influencing Employees’ Perceived Productivity Following ERP System Implementation: The Case of Segon-Marill International Movers
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Date
2026-10-02
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Addis Ababa University
Abstract
Enterprise Resource Planning (ERP) systems have become important tool for organiza tion that are trying to improve their organizational efficiency and create coordination be tween different units of their organization, however so far only limited amount of studies have been conducted to examine the effect of ERP system implementation on employees perceived productivity in logistics and relocation companies specially in Ethiopian con text. This study was conducted to examine the impact of ERP system implementation on employee’s perceived productivity at Segon-Marill international movers. This study em ploys a mixed method research design, and it is guided by two theoretical frameworks the (delone & mclean, 2003) IS Success Model for examining for the quantitative compo nent of the study and the Task-Technology Fit (TTF) Model (Goodhue & Thompson, 1995) for examining for the qualitative component of the study. For the statistical study 71 valid responses were collected from active ERP system users using questionnaire sur veys and for the qualitative component 10 employees were interviewed after selected from all departments. The quantitative findings has shown that user satisfaction signifi cantly and positively predicts employees perceived productivity (beta = 0.456, p < 0.001), and user satisfaction partially mediates the relationship between ERP quality di mensions and perceived productivity (indirect effect = 0.310, 95% CI [0.13, 0.51]) and the qualitative findings has revealed that there is partial task-technology fit at the compa ny because of employees are still continue to use manual workarounds alongside the sys tem and the system is still under continuous modification, considering this findings the study concludes that the ERP system quality dimensions collectively improves employees perceived productivity through user satisfaction but in order to get full productivity it is required to have better alignment between system capabilities and actual task require ments. And the finding of this study provides valuable information for Segon-Marill management and ERP System developing team and for future studies