Effect of Knowledge Management Practices on Employee Engagement: The Case of Awash Bank
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Date
2026-11-03
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Addis Ababa University
Abstract
The main objective of this research is to investigate the impact of knowledge management practices on employee engagement. An explanatory and descriptive research design was used, together with a quantitative research methodology, to analyze the variables involved. The sample of 109 respondents was chosen from the target population of 150 employees. Data collection was carried out through structured, closed-ended questionnaires distributed to the bank’s staff. The primary data was analyzed using descriptive and inferential statistics with the help of SPSS software. Correlation analysis showed that there is a positive and statistically significant relationship between employee engagement and knowledge creation, knowledge sharing, knowledge application, and knowledge retention. The multiple regression analysis further showed that the model was statistically significant and explained 56.4% of the variation in employee engagement (R² = 0.564).Specifically, knowledge application (β = 0.381, p < 0.05) and knowledge retention (β =0.326, p < 0.05) were the strongest predictors, followed by knowledge creation (β =0.211, p < 0.05) and knowledge sharing (β =0.184, p < 0.05). The findings demonstrate that effective knowledge management practices significantly enhance employee engagement in banks. The study concludes that strengthening knowledge application systems, improving retention mechanisms, and promoting a knowledge-sharing culture are critical for increasing employee vigor, dedication, and organizational commitment in banking institutions..
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Knowledge management, Knowledge application, knowledge creation, knowledge sharing, Knowledge retention, and Employee engagement.