Enhancing a Vehicle Competency Assurance Service in Case of Addis Ababa City Administration Driver & Vehicle License & Control Authority (DVLCA).
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Date
2024-06
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Addis Ababa University
Abstract
The Addis Ababa City Administration Driver & Vehicle License & Control Authority (AA-DVLCA) has a lot of problems and inefficiencies when it comes to providing services for vehicle competency assurance. The efficacy and efficiency of vehicle inspections are significantly impacted by problems including antiquated equipment, a shortage of skilled workers, and ineffective processes. Longer inspection periods and lower service quality are caused by these issues, which increase the risk to public safety and erode customer happiness.
The study uses both qualitative and quantitative research approaches to address these problems. Site visits, semi-structured interviews, and document analysis are some of the techniques used to gather data with the goal of comprehending existing issues and seeing areas for change. In addition, a discrete event simulation model is created to assess the functionality of the current system and suggest improvements. In order to simulate numerous scenarios and evaluate their effects on system performance and service quality, the model includes a variety of factors and variables.
The results of the study show that by modernizing inspection methods and maximizing resource utilization, considerable improvements in inspection times and service standards can be attained. Purchasing state-of-the-art inspection tools, improving staff development initiatives, and putting in place thorough quality control protocols are among the main suggestions. The report also emphasizes how crucial it is to build ongoing feedback systems and include stakeholders in order to guarantee long-lasting advancements in vehicle competency assurance services. It is anticipated that these actions will greatly improve the effectiveness, dependability, and general caliber of services rendered by the AA-DVLCA.
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Keywords
Service enhancement, Vehicle competency Assurance, Discrete event simulation