Time-Based Process Mapping and Exploring Factors Affecting the Pharmaceutical Supply Chain Process in Saint Peter Specialized Hospital
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Date
2023
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Publisher
Addis Ababa University
Abstract
Introduction: Time has become the most important factor in this competitive business environment.
Time-based competition is a strategy by which a firm makes better use of time as a resource to acquire
a competitive advantage. In the pharmaceutical supply chain context, there is a lack of objective
evidence regarding how long the entire processes take, which activities are value-adding and which are
not, and factors affecting the time are known little.
Objective: to perform time-based process map and explore factors affecting the pharmaceutical supply
chain process in Saint Peter Specialized Hospital
Method: Facility based sequential triangulation quantitative and qualitative study design and
observational process mapping and document review used for data collection. Quantitative and
qualitative data analyzed using a thematic analysis approach used for qualitative data.
Result: Process map of pharmaceutical supply chain at Saint Peter specialized Hospital have mapped
by dividing into three such as process map of acquiring pharmaceuticals from EPSS, Acquiring
pharmaceutical from private supplier and reporting and resupplying of pharmaceuticals from store. .
The Time Based Process Mapping showed that from7 % to84.8 % were Non Value Adding. And the
factors contributing for these Non Value Adding were unavailability of enough vehicles, not giving
priority for pharmaceutical procurement, lack of Standard Operating Procedure, work load & lack of
commitment of staff, Shortages of budget to procure pharmaceuticals, an and discrepancy between PO
and Invoice of the product during receiving.
Conclusion: Process mapping of pharmaceutical supply chain highlight a clear road that
pharmaceuticals pass through to reach a customer in Saint peter`s specialized hospital. And it revealed
the value adding and non value adding activities of the SPSH pharmaceuticals supply chain from
ordering to receiving and reporting and supplied from the store were from 8.1% to 84.3% were non
value adding time.
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Keywords
Pharmaceuticals, Time-Based Process Mapping, Value adding activities