Developments of Quality Management System (QMS) for Steel Industries (Quality Improvement: A Case Study of Walia Steel Industry)
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Date
2023-12
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Addis Ababa University
Abstract
Quality management system framework is a synchronized set of quality management system principles and quality tools and techniques which implemented by an organization to meet the standards demanded by customers and stakeholders. The research aims is developing a quality management system (QMS) framework for Walia Steel Industry by addressing the barriers and lack of integration of quality tools and techniques with the company process approach and management. Methodologically, the study employed a literature review and a case study-based questionnaire involving 38 respondents, including quality managers, top managements, department managers, and supervisors. The findings of the study identified eight critical success factors and seven barriers in the practice of quality management system at Walia Steel Industry. The study emphasizes that sustaining the practice of QMS requires integrating quality tools and techniques with the company's process approach and management. By doing so, it is believed that the quality of products and services provided by Walia Steel Industry can be improved. The research also suggests that the developed QMS framework can be applicable to other manufacturing industries that practice quality management systems. The uniqueness of this study lies in its focus on the integration of quality tools and techniques with the company's process approach and management, specifically within the context of Walia Steel Industry. In conclusion, the study proposes that integrating quality tools and techniques with the company's process approach and management is a potent QMS framework for sustaining the practice of quality management system. By adopting this framework, Walia Steel Industry and similar manufacturing industries can enhance their product and service quality.
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Keywords
QMS developments, ISO 9001:2015, Barriers and Success factors of QMS, Steel industries, Walia Steel industry