Change Management Practices and Challenges: The Case of Development Bank of Ethiopia
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Date
2022-06
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Addis Ababa University
Abstract
The objective of this research project is to evaluate the strengths and weaknesses of the DBE‟s change and project management practices and identify the challenges encountered in the change implementation process. The study employed a quantitative approach with a descriptive research design in tackling the stated objectives of the research project. The populations of the study were employees and management members of the DBE Hawassa district. Survey data is collected by a questionnaire developed through extensive literature review. The questionnaire was administered to 51 employees and management members of Hawassa district. The collected data is analyzed to describe the status quo by using statistical tools appropriate to the setting.
Based on the data analysis conducted, only a single measure, i.e. „the executive management makes effective & influential decisions related to change‟ came out as a single and stand alone „strength‟ of the DBE‟s change management practice. The data analysis showed that most of the evaluations conducted on the change management practices of DBE yielded mean scores within the range of ‘Neutral’. As per the results analysis, the most notable challenges to DBE‟s change management practices were found to be: lack of effective communication, prevalence of change- resistant culture and attitude, limited allocation of resources for change management and prolonged (delayed) change project implementation. Based on the results and conclusions drawn, the following recommendations are forwarded: the bank should improve its change management communications, employee and management engagement, resource allocation to change management, expedite the change project implementation.
Key words: Change, Change Management, Change Management Practice and Challenges