Browsing by Author "Yohannes, Zinger Getaneh"

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    An Assessment of EBanking Service and Accessibility: The Case of Commercial Bank of Ethiopia
    (A.A.U, 2020-05) Yohannes, Zinger Getaneh; Elias, Berhanu (Ph.D)
    With technological advancement, it was imperative that banks and their customers switch to the new ways of banking called e-banking. This study therefore investigated the challenges of adopting the use of e-banking by customers. Using a descriptive study, this study collected primary data from 235 respondents from the banking sector in Commercial Bank of Ethiopia. The respondents were selected using a purposive sampling technique. It was concluded that making information available would increase the number of customers using e-banking. The researcher therefore recommended that Banks embark on information dissemination on the use of e-banking, benefits and cost of e-banking and that though security did not significantly affect e-banking usage, the bank should guarantee security of the accounts. Some of the opportunities that initiate E-Banking technology are Commitment of the government to strengthen the banking industry; to Support green development strategy, the presence of high demand from customers; Improvement in the banking habit of the society and Commitment of the government to facilitate the expansion of ICT infrastructure. As a whole, to make the banking industry better service provider and accessible in all geographical locations technically equipped and experienced professionals play pivotal role by creating a conducive atmosphere between CBE and its customers, between the bank and the government bodies for legal purposes and to expand its infrastructure with least cost and better networking.