Browsing by Author "Woldetsadik, Teklu"

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    Assessing Challenges and Prospects of Balanced Scorecard (BSC): In Performance Appraisal: The Case of National Lottery Administration
    (Addis Ababa University, 2013-06) Woldetsadik, Teklu; Degefa, Terefe (PhD)
    The performance of employees in public sectors of ethopia were measured in traditinal measurment methiods.the traditinal method was focused on only employee behaviour and fainacial results.And the work process was also too long that could not bring about satisfaction of the public;to re-designe the work process public sectors undertook BPR,and picked up BSC to meeasure performance. The purpose of this research is to asses challenge and prospect of BSC for performance appraisal with the case of National Lottery Adminstration (NLA). In light of this, primery data were collected with the help of questionnaire from managers and employees from all departments of the NLA using stratified technique, and within each stratum (department) random sampling was employed. Hence, from the total number that’s 696 staffs 138 respondents were selected And also interview were conducted with key informants both in NLA and customers to obtain qualitative information. The collected data has been analyzed qualitatively and quantitatively. The study results show that among four BSC perspectives; learning and development, internal process, customers and finance, NLA focused on financial perspective and has brought significant change on sales of lottery tickets. However, these positive results cannot be sustained unless the focus of NLA turned to learning and development, and internal process and unless due attention is given to customers. Performance appraisal using BSC requires motivated, knowledgeable works and strong support of Information Technology and the results of performance appraisal need to be employed for rewarding good performer and organize training for poor ones. NLA did not give proper attention to motivate its employees; almost there is no salary increment and other staff benefits. Supporting jobs with Information Technology is not as desired. Moreover, the study highlights positive and sustainable financial change ought to be made by NLA.