Browsing by Author "Tomas Tamiru"

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    Practices and Challenges of Balanced Scorecard Implementation: The Case of AkakiKality sub-city Woreda 07 in Addis Ababa
    (A.A.U, 2023-07-25) Tomas Tamiru; BirhanuTemesgen (PhD)
    BSC was introduced in Ethiopia following the civil service reform in 2010. This study asses the practice and challenges of BSC implementation. The study was conducted in Akaki Kality sub city woreda 07 administration office. The woreda have a total of 374 employees. Among them 13 of them are top level and 25 of them are middle level management and 338 officers and supportive staffs. A total of 130 questioners are distributed and111 of the questionnaires were filled and returned .Information is collected through document review, questionnaire and interview with 10 employees and managements as well as observation of the student researcher .Data’s from the questionnaire are analyzed through SPSS version 26 and interpreted. According to the study BSC have many outcomes such as creating coordination between management and employees which create clarity of organizational vision. It also gives a sense of responsibility among the employees .In addition it enables the employees to perform well due to training and development. Furthermore it reduce cycle time of work done so that it creates ability to perform more work than before and to serve more number of customer. Currently there are some limitations in the woreda which hinders the practice of BSC implementation. Those limitations includes shortage of BSC experts , information technology expertise ,redundancy and complexity of the measurement practice, poor commitment, shortage of office infrastructures and the like are the major ones. To acquire the desired outcome as it is expected integration of other systems, commitment of the management and employees, simplifying the performance measure system, automating the system with information communication expertise, continuous professional development and training is required