Browsing by Author "Siasbshewa, Shewanawel"

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    Usability of Knowledge Management Portals at Ethio Telecom
    (Addis Ababa University, 2015-06-05) Siasbshewa, Shewanawel; Bekele, Rahel (PhD)
    A fundamental aspect of knowledge management is capturing knowledge and expertise created by knowledge workers as they go about their work and making it available to a larger community of colleagues. Technology can support these goals, and knowledge management portals have emerged as a key tool for supporting knowledge work. Knowledge management portals are used to gather, manage, share, and utilize knowledge that has been stored in different databases throughout the organization; thus portals provide users with a single point of access to personalized information needed to make informed business decisions. Portals can bring significant benefits to organizations at both the individual and organizational levels. In this study a survey has been made on an overall usability of the two existing ethio telecom knowledge management portals. The researcher used quantitative research using self administered close ended questionnaires in order to get perceptions from the selected ethio telecom officers, managers, supervisors and staffs. The findings of this research indicated that usability of the two ethio telecom knowledge management portals is in low level.