Browsing by Author "Shemsu, Lubaba"

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    The relationship between information sharing, inventory management and customer satisfaction in the down stream chain of textile industry The case of Addiss Ketema sub city
    (Addis Ababa University, 2014-11) Shemsu, Lubaba; Ensermu, Matiwos (PhD)
    The purpose of the study was to investigate the relationship between information sharing, inventory management and customer satisfaction in the down stream chain of textile industry in Ethiopia. A quantitative research design was used to establish the relationship between information sharing inventory management and customer satisfaction in the down stream chain of textile industry in Ethiopia. A sample size of 180 respondents consisting of retailers and distributors was taken. The research findings indicated that there was a significant positive relationship between information sharing, inventory management and customer satisfaction. Information sharing and customer satisfaction had Pearson correlation coefficient of 0.850 ** Information sharing and inventory management had Pearson correlation Coefficient=0.864** and Inventory management and customer satisfaction had Pearson Correlation coefficient of 0.814** Information sharing and inventory management significantly influenced customer satisfaction. In conclusion Channel partners required the installation of information systems and customer collaboration in order to ensure better information sharing and inventory management hence leading to high levels of customer satisfaction.