Browsing by Author "Lamenew, Workshet (PhD)"

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    Assessment of Ethio Telecom Readiness to Deploy 5g Network Technology
    (Addis Ababa University, 2021-09-19) Kemal, Amin; Lamenew, Workshet (PhD)
    Information and communication technology has taken as the significant factor for socio economic development of the world in all aspects and sectors. Today‟s world has undergone massive changes. The emergence of online and digital marketing, e-health, e-government and other different e-services connect people to mobile technologies. Mobile technology evolution begins with 1G in 1971 and now reaches 5G. Before deployment of any new technology readiness assessment should be made. The aim of this study was to assess readiness level of Ethio telecom to deploy 5G network technology in the country. To achieve research objectives Bakry‟s (strategy, technology, organization, people, and environment) model was used by applying both quantitative and qualitative research approach. Data was collected through Likert scale based questionnaires and interview from 96 Ethio Telecom employees and 3 top level directors respectively. The demographic survey data was analyzed using SPSS version 25, and descriptive and analytical statistical reports for measurement model (reliability and validity of questionnaires) and structural model (significance test, R2, path coefficient and T-statistics) were generated using Smart PLS 3. The finding of the study from data analysis shows that readiness level of ethio telecom to deploy 5G network technology is ready in terms technology, strategy, human capital and organizational readiness but need improvements on environmental readiness.
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    Cloud Computing Readiness Assessment of Selected Government Organizations in Ethiopia
    (Addis Ababa University, 2021-01-18) Fekadu, Zenagebral; Lamenew, Workshet (PhD)
    Cloud computing has caused a revolution in recent years, and it is now regarded as a new IT paradigm. Several studies have been conducted related to cloud computing technology adoption. While such studies focused more on private institutions and for-profit organizations, little attention was given to study cloud computing adoption in government organizations. Cloud computing is one of the fastest growing and industry changing technologies, and its implementation is influenced by several factors. This study adopts Bakry’s STOPE (strategy, technology, organization, people, and the environment) model as theoretical framework. The purpose of this study is to assess the readiness level of government organizations using Bakry’s the STOPE model. This model was chosen to assess the strategic agenda that among different government organizations in achieving cloud computing adoption. Because development goals can be achieved with critically stated strategic priorities of investment. The researcher sought to answer the research question of whether the organizations are ready in terms of strategy, technology, organization, people, and the environment. Mixed method research methodology is employed by collecting both quantitative and qualitative data. The research focus is not only on collecting, analyzing, and interpreting quantitative and qualitative data, but also on reasonably incorporating the results of those analyses into a cohesive piece. The survey approach was utilized to collect quantitative primary data, and interviews with managers or team leaders were also undertaken. The data was analyzed using SPSS version 25. Managers, team leaders, and other ICT employees in Ethiopian government organizations are well-versed on cloud services and their benefits. However, due to commitment, security policies, infrastructure limitations and other several factors they are unobservant in the idea of cloud service adoption. Cloud technology has numerous advantages in terms of increasing an organization's storage and computing capacity while lowering costs, and it is the main issue in developing countries when it comes to infrastructure development, as most Ethiopian government agencies are aware of this. However, for various reasons, all the organizations have taken no serious steps to use cloud services. As a result of a survey and interview, this article identifies the key barriers to using cloud services for Ethiopian government organizations. Furthermore, despite positive findings in cloud adoption awareness and people's readiness the paper revealed that these government organizations are not ready in 4 of the STOPE model domains.
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    Information Technology Disaster Recovery Framework Development for Ethio-Telecom
    (Addis Ababa University, 2020-10-10) Alemu, Asefa; Lamenew, Workshet (PhD)
    Data and infrastructure of telecommunications should be properly managed and protected. If data and infrastructures of a telecom company could not be properly managed there may be loss which hinder the services or which totally destroys even the existence of the organization for some period of time till re installment takes place. Service blackouts and data loss could be created in either natural disasters or deliberate and none-deliberate man-made disasters which results in monetary and infrastructure loss. This study focused on disaster recovery (DR) practices in telecommunication sector of Ethiopia that is ethio telecom. The objective of this study was to develop a framework of ITDR for ethio-telecom. To realize this objective, the researcher had preliminary study and detail literature review. From the preliminary investigations and semi-structured interviews conducted on the main study of the research showed that ethio tlecom has no ITDR currently, rather it has ad-hoc incident management for services restoration and resolve any service interruptions. The study concluded that ethio telecocm only has ad-hoc DR practices and there was no any internationally accepted and standardized or locally agreed and practicable ITDRF in the company. Data was collected from two sources 1. From departments’ document analysis 2. Conducting semi structured interview from 25 respondents. Twenty-five participants were chose from five departments located in two divisions purposefully for a qualitative case study research data collection. Data collected from 20 participants was held face to face semi-structured interview and from 5 participants on phone calls. The data collected related to current status and practice of IDR in ethio telecom was interpreted qualitatively using QDA Miner Lite and theme was grouped and merged as suited as possible for report writing. Based on the existing scholarly works reviewed literature and data collected from document analysis & semi structured interviews this study brought a simplified and manageable customized framework of ITDR for ethio telecom. The proposed framework was a knowledge extending framework from banking sector to telecom sector with some considerable set-up and operational adaption. The proposed framework was presented for internal experts’ validation for its efficiency, effectiveness and worthwhile to the critical functioning areas of ethio telecom. Ten evaluators were given a testing factors in a separated 2 domains having 20 sub domains. The result given by the experts was 88.12% and showed that the framework is acceptable for telecom sector specifically suitable to ethio telecom with regard to current situations and needs of the company for ITDR framework.
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    Towards Improving it Service Management Practices a Case Study in the Bank of Abyssinia
    (Addis Ababa University, 2020-09-16) Gelaye, Abraham; Lamenew, Workshet (PhD)
    Due to the Tremendous growth of information technology (IT), organizations are under intensive pressure. Because organizations no longer compete solely based on financial capital and strength, rather IT is the new competitive advantage in business, and to cope with this pressure the organization needs to have effective and efficient IT Service Management. Unfortunately, having effective IT Service Management and aligning IT service with business is a challenging task. Aligning IT service with business is the weakest link in an organization. Because of this, attention has increased to align IT service practice with the business needs of the organization. It is therefore vital that organizations have effective IT service management in place to ensure what they are providing does facilitate the outcomes their customers want to achieve and manage all of the costs and risks with those services. In Ethiopia the business environment is changing rapidly, especially the number of banks joining the industry has been growing from time to time. This scenario enforces the banking industry to provide better service to gain a competitive advantage, which is achieved by improving IT service management. However, due to various challenges IT service management contextual challenges are not explored largely in Ethiopia. Furthermore, studies in the past in the same area have not addressed situations in Ethiopia banking. Thus, the purpose of this study is to identify challenges related to current IT Service Management practices in the Bank of Abyssinia (BoA) and provide recommendations for improvement. A qualitative case study applying observation and interview methods has been used to conduct this study. The interview instruments are developed based on three-dimension namely; process, people, and technology. The study results reveal measurement, change management, interoperability, reporting, policy, and procedure are the challenges that hamper IT service Management practices in the BoA. It also shows a lack of skill, documented service guidelines, a Self-service portal, communication, and collaboration.