Browsing by Author "Gudeta Natnael"

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    The Effect of Total Quality Management (TQM) On Operational Performance of Cash Register Machine Suppliers: The Case of Jupiter Trading
    (A.A.U, 2021-06) Gudeta Natnael; Abitie Asres
    In today’s work, organizations are in need of operating in highly dynamic environments where key resources are scare and uncertainty in business opportunities is common. In addition to these, the intense competition and ever changing customer demands forced organizations to practice TQM for better performance. The objective of this paper was to examine the effect of TQM practices on operation performance of Jupiter Trading.The research adopted a descriptive and explanatory research design. To collect the data needed a closed ended survey questionnaires were distributed to 175 targeted respondents using a simple random sampling technique. To analyze the data collected, the study used Pearson correlation coefficient, regression analysis and SPSS version 23. The finding of the study revealed and oncluded that TQM practices had positive and significant effects on operational performance. Hence, the entire hypotheses formulated were accepted. The variables applied on the model explain operational performance 49.2%. The study recommended that the organization should give a great emphasis on the TQM practices applied on the study and should make additional research on finding the other potential variables that have a significant effect.