Browsing by Author "Getachew, Tesfaye"

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    A Comparative Study of the Teaching Effectiveness of Freshman Program Complete and Preparatory Program Complete Teacher Education Graduates in Illubabor
    (Addis Ababa University, 2008-06) Getachew, Tesfaye; Kenea, Ambissa (PhD)
    The study aimed at comparing the teaching effectiveness of Freshman and Preparatory Program Complete teacher education graduates of 2006 & 2007 academic years in fllubabor Administrative zone. To this end, 62 Freshman and Preparatory Program Complete teacher education graduates; 57 department heads of the respective teachers; 23 school directors and vice directors; and 850 students were included into the study from 14 senior secondary schools as sources of data. The approach employed to undertake the study was a comparative design, and the instr.uments used to secure information from the data sources were observation checklist with rating scale and questionnaires for different types of respondents. In addition, . documentary sources were also used to supplement the secured information. Percentages, mean scores, t-test, One-Way Analysis of Variance (ANOVA), and Pearson's product moment correlation were used to analyze the secured data. Before administering the instruments pilot test was carried out and the results found to be rxy = +0.85, +0.77 and +0.87 for observation checklist with rating scales, teachers' and students' questionnaires respectively. Moreover, the inter-raters' such as department heads', director's and students' agreement on the items of the variables found to be a = 0.96. These indicate that there are positive and high correlation between the rounds of the observations, each item of the questionnaires and the items of different types of questionnaires. The results of the study indicated that there was a significant difference between the teaching effectiveness of Freshman and Preparatory Program Complete teacher education graduates, i.e., the form,er group performed significantly higher than their latter counter parts. However, no Significant difference was reported between teacher education colleges of universities in preparing both groups of graduates. The result also indicated that there was high and positive correlation between the academic background and on-the-job effectiveness of the Preparatory Program Complete teacher education graduates. Whereas the ESLCE results of the Freshman Program Complete graduates are very close to each other so that it becomes difficult to obtain the exact correlation between the on-the-job effectives and the national examination results. This might imply that despite the high expectation of the P PC group being competent in the campus duration; it seems reconsidering the intake results in EGSECE towards the Preparatory Program and in EHEEQC towards the Higher Institutions Program. Based on the findings, it is recommended that all concerned bodies need to give due attention 10 the preparation, recruitment, induction and empowerment of the secondary school teachers.
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    The effect of resistance to organizational change on job performance of employees as mediated by job satisfaction: the case of commercial bank of Ethiopia
    (A.A.U, 2020-11) Getachew, Tesfaye; Jemal, Mohammed (Phd)
    Resistance to organizational change is among the main factors that impede successful execution of change initiatives. Investigating the effect of resistance to change on employees’ performance and the role of mediating factors is essential for managerial actions. The aim of this study was to investigate the mediation role of job satisfaction on the effect of resistance to change on employees’ job performance among employees of the commercial bank of Ethiopia. The study applied a cross-sectional study design with both descriptive and explanatory approaches. Data were collected using structured questionnaire adapted from previous studies. Analyses were done using STATA 14 software. Descriptive analyses, t-test, ANOVA and multivariable linear regression, structural equation modeling and path analyses were used. A total of 398 employees of the Commercial bank of Ethiopia were selected from twenty four branches in Addis Ababa out of 398 employees 251 (63.1 %) were male while 147 (36.9 %) were female The results of the multivariable linear regression analyses revealed that, job satisfaction affected the level of employees’ job performance by a factor of 0.254, at p-value=0.000; when resistance to organizational change was not included in the model. On the contrary, resistance to organizational change had total effects of -0.543 and -0.388 on employees’ job satisfaction and performance, respectively; each with P-value of 0.000. Finally, the results of the mediation analyses showed that, when job satisfaction was included in the model as a mediating variable; resistance to organizational change had a direct effect of -0.300 on employees’ performance at a p-value of 0.000. At the same time, employees’ job satisfaction had a direct effect of 0.161 on employees’ performance at p-value of 0.000. Given that, resistance to organizational change had an indirect effect of about -0.088 on employees’ performance, which is mediated by job satisfaction (p-value=0.000). The study concluded that, job satisfaction had a mediation role on the negative effect of resistance to change on employees’ performance. Thus, whenever change initiatives are triggered in the bank, it is vital to think of ways to assess and alleviate level of resistance; and undertake actions to increase job satisfaction so as to achieve better employees’ performance.
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    Factors Affecting Customer Satisfaction of Customs Services of Bonded Warehouse Operation: The case of Addis Ababa Kality Customs Branch Office
    (Addis Ababa University, 2018-05-01) Getachew, Tesfaye; Denu, Berhanu (PhD)
    Enhancement of customer service quality was one of the targets wished-for by the Ethiopian Revenue Customs Authority in bonded warehouse operations. For this reason, ERCA commenced diverse programs in order to meet the wished-for target. As per the data obtained from Addis Ababa Kality Customs Branch Office as of October 2017 the total number of licensee bonded warehouse customers decreased from 320 to 223. Complaining about service quality was one out of several factors for the decreasing number. For this reason, the main objective of this research was to assess factors affecting customer satisfaction of customs services of bonded warehouse operations where a survey conducted in Addis Ababa. This research was based upon the customer’s perspectives and experiences of customs services of bonded warehouse operations in Addis Ababa, Ethiopia. This research intended to determine the significance level of service quality dimensions, explore the relationship between customer perceived value and customer satisfaction, the relationship between employee behavior/professionalism and customer satisfaction in bonded warehouse operations. Questionnaire as data collection tool was used while conducting this research. The data was collected from sampled licensee bonded warehouse customers and analyzed using the program SPSS 20 by applying descriptive and inferential statistical instruments. The findings of this research revealed that more than 95% of bonded warehouse service users were vehicle importers this was caused by lack of technological support and insufficient professional man powers from the branch office and awareness problem about bonded warehouse was from customers’ side. Besides, customer perceived value, tangible, reliability, responsiveness, assurance; empathy and employee behavior/professionalism had positive and significant effect on licensee bonded warehouse customers. Therefore, the Addis Ababa Kality Customs Branch Office needs to address problem areas associated with the identified factors.
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    Towards Management and Sustainabliy of wastewater reuses: Features, Challenges and Opportunities Case Study in Addis Ababa City
    (Addis Ababa University, 2020-06) Getachew, Tesfaye; Assefa PhD, Engidawork
    The purpose of this research is to explore features, challenges and opportunities of management and sustainability of wastewater reuses in order to improve water access a reliable and adequate potable and non-potable water supply. Additionally, water resources need to be managed far more efficiently. The key objectives of this study are: to assess the total amount of water supply for various non-potable water use (toilet flushing) in Addis Ababa city; to examine the attitude/ perception of the residents to reuse recycle water for various non-potable water uses in the city and; to evaluate public acceptance in order to use recycle water for various non-potable water uses in the city. Quantitative and qualitative methods were used to collect and analyze data. The study employs descriptive statistical method and the selection of the respondents was done by using Cochran sample determination method. Questionnaires and key informant interview were prepared and distributed to legible respondents to collect data. According to the informant responses, the results demonstrated that Addis Ababa Water Supply and Sanitation Authority, it is incapable to provide adequate water for potable and non-potable uses. The results field survey demonstrated that there are perceived positive public perceptions and opinion in order to use recycle wastewater for various non-potable water uses. Based on the results of the output, it was success for Addis Ababa Water Supply and Sanitation Authority should pay attention on HHs wastewater discharge from households are sustainable source of wastewater reuses in the future and thereby it safeguards potable water supply in Addis Ababa city.