Browsing by Author "Ermias, Tefera"

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    Determinants of agent Performance: The Case of Commercial Bank of Ethiopia
    (2018-06) Ermias, Tefera; Yitbarek, Takele (PhD)
    Dynamism in business environment and stiff competition has brought change in the banking industry pushing banks to innovation and technology advancement .Realizing this, the main aim of this research was to identify determinants of performance of banking’ agents in the case of commercial bank of Ethiopia with the performance dimensions of fraud, network, and financial literacy, financial cost and reward. The study used primary and secondary data sources. Simple random sampling technique and purposive samplings were employed. Questionnaire was designed to collect relevant data from the selected 222respondents215 questionnaires were completed and analyzed. Both descriptive research and explanatory research design were utilized. The multiple regressions result indicated reward, financial cost and financial literacy had positive and significant impact on agents’ performance but fraud and network capability had insignificant effect on agents’ performance. Correlation analysis also used in this study based on this, all variables had positive relationship with agents’ performance. The regression result showed that the independent variables used in the study explain 72% variability on agents’ performance. The study concluded reward; financial cost and financial literacy had positive and significant effect on agents’ performance. Finally, recommendation forwarded reward, financial cost, and financial literacy should be given more attention by the bank, the knowledge of fraud should exist in the side of agents and network capability should be improved.