Browsing by Author "Belina, Samson"

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    Organizational Communication Satisfaction: The Case of Awash Insurance Company S.c. Samson Belina
    (Addis Ababa University, 2016-02) Belina, Samson; Gebru, Amanuel (PhD)
    The purpose of this research study was to explore the topic of organizational communication in Awash Insurance Company and examine staff members' perceptions about their level of communication and job satisfaction in their workplaces. This study was also designed to test the relationship between communication sati sfaction and job satisfaction by analyzing the significance of different dimensions of communication satisfaction with the view that satisfa ction is multi-faceted. A total of 60 staff members from different departments of the company part icipated in this study. This study included both manager and non-manager employees of the company. A modified version of Communication Sati sfaction Questionnaire (CSQ) developed by Downs and Hazen was used to co llect data. The study used a Likert-type scale with a 7-point scale and had eight dimensions (personal feedback, supervIsory, horizontal and infol1nal communication, organizational integration, corporate infonnation, communication climate, med ia quality, and job satisfaction). The statistical analyses of the data from eight research qu estions revealed some significant relationships and differences. The results found that staff members perceived their level of satisfaction with communication sati sfaction dimensions, supervisory, subordinate and corporate information from somewhat sati sfied to satisfied, and communication climate and personal feedback as indifferent. The results found significant differences among different dimensions of CSQ, indicating that communication sati sfaction is multi-faceted. The staff members perceived their level of job sati sfaction to be somewhat satisfied . The results indicated that gender, marital status and number of years in service do not seem to make a signifi cant difference among staff members' level of sati sfaction. There were strong positive relations found among all dimensions of CSQ. A strong positive relationship and stati stically significant cOlTelation was found between overall communication sati sfaction and job satisfaction scores, indicating that when staff members feel satisfied wi th communication in their workplace, they also tend to feel satisfied with their job in their workpl ace.