Browsing by Author "Amare, Hiwot"

Now showing 1 - 3 of 3
  • No Thumbnail Available
    Item
    Applying Data Mining Tools and Techniques for Effective Customer Relationship Management (Crm) of Ethiopia Hotel
    (Addis Ababa University, 2005-06) Amare, Hiwot; Desai, BL.(PhD)
    These days there are a lot of hotels built with high standard and better quality of services in Ethiopia. Ethiopia hotel is one of the historical hotels in Ethiopia. To compete with those hotels having higher standards and keep its own customer loyal and profitable, Ethiopia hotel should understand its own customer's data and make use of the information understood. And data mining is power fitly tool for extracting this use fid information, particularly, for supporting good CRM by providing important knowledge about the customers. This study aimed at applying data mining technology on Ethiopia hotel's customer data for identifying valuable customer segments and their be ha vibrato support for better CR M (Customer Relationship Management) in the hotel. In this study , to prepare the data, data preparation tasks including cleaning missing value, smoothing outliers, and transformation and aggregation were made. By using the data mining tool called Knowledge Studio , clustering and classification models were built. The clustering model was used to identify customer segments. From this model five defined and meaningful clusters (customer segments) were identified. The classification model was built to generate rules used to develop a simple customer classification prototype that can help to classify new customer re cords to one of customer segments with the description of each customer clusters. The findings of this study would encourage business organizations to work on the application of data mining technology for better customer relationship management, and as a result gain a competitive advantage
  • No Thumbnail Available
    Item
    Practices and Challenges of Ethiopian Social Security Agency Pension Funds Investment
    (Addis Ababa University, 2012-06) Amare, Hiwot; Yitayew, Abebe (Associate Professor)
    This study was undertaken to assess the practices and challenges of pension funds investment in Ethiopian Social Security Agency. The primary data were collected from seven key informants who had specialized knowledge about the pension funds investment of the Agency. This was supplemented by secondary data. The researcher used a mixed approach study where the quantitative data show existing pension funds investment practices of the agency quantitatively and the qualitative data shows the opinion of respondents regarding pension fund investment practices at SSA and related issues. The study result show that the attainment of unsatisfactory return on pension funds investment, concentration of the funds on non- marketable and, short-term assets which yield low return, and lack of standard investment practices like, lack of investment policy, detail and exhaustive investment guideline, unable to measure performance periodically and disclose to the public, and unable to follow the existing guideline in its investment activities. The agency’s investment activities has been influencing by implicit and explicit government intervention specially, the invested pension fund in one way or another way has been used as a captive source of finance for government .In addition, underdeveloped financial market, limited expertise in the area, low market return and low understanding about the fund from officials have been challenging the investment of pension funds in SSA. Key words: pension funds, pension funds investment, Social security Agency
  • No Thumbnail Available
    Item
    Practices and Challenges of Ethiopian Social Security Agency Pension Funds Investment
    (A.A.U, 2012-06) Amare, Hiwot; Yitayew, Abebe ((Asst Pro.)
    This study was undertaken to assess the practices and challenges of pension funds investment in Ethiopian Social Security Agency. The primary data were collected from seven key informants who had specialized knowledge about the pension funds investment of the Agency. This was supplemented by secondary data. The researcher used a mixed approach study where the quantitative data show existing pension funds investment practices of the agency quantitatively and the qualitative data shows the opinion of respondents regarding pension fund investment practices at SSA and related issues. The study result show that the attainment of unsatisfactory return on pension funds investment, concentration of the funds on non- marketable and, short-term assets which yield low return, and lack of standard investment practices like, lack of investment policy, detail and exhaustive investment guideline, unable to measure performance periodically and disclose to the public, and unable to follow the existing guideline in its investment activities. The agency's investment activities has been influencing by implicit and explicit government intervention specially, the invested pension funds in one way or another way has been used as a captive source of finance for government .In addition, underdeveloped financial market, limited expertise in the area, low market return and low understanding about the fund from officials have been challenging the investment of pension funds in SSA.