School of Nursing and Midwifery

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Evaluation of Medical Laboratory Performance by Using Quality Indicators, Customer Satisfaction and KAP of Laboratory Professionals at Tikur Anbessa Specialized Hospital, Addis Ababa, Ethiopia.
(Addis Ababa University, 2023-02-12) Mekdelawit Birhanu; Abay Sisay (
Establishing and maintaining a standardized process in medical laboratories is the most important approach in providing quality results. However, there is very limited research-based information on the level of standardized laboratory performance in developing countries. Thus, the objective of this study is to evaluate medical laboratory performance by using Quality indicators, with customer satisfaction, and its associated factors in Tikur Anbessa specialized hospital, Addis Ababa,