Measuring Students' Satisfaction (The Case of Post Graduate Education Students At Addis Ababa University)
| dc.contributor.advisor | Zewdie, Girma (Associate Professor) | |
| dc.contributor.author | Melak, Dawlt | |
| dc.date.accessioned | 2019-01-29T07:44:25Z | |
| dc.date.accessioned | 2023-11-10T14:44:29Z | |
| dc.date.available | 2019-01-29T07:44:25Z | |
| dc.date.available | 2023-11-10T14:44:29Z | |
| dc.date.issued | 2010-03 | |
| dc.description.abstract | This study applies service quality and customer satisfaction theory to the field of education and particularly to postgraduate studies. The aim oj the research presented here is to measure students' satisjaction at the Addis Ababa University across wide ranging educational experiences. A sample oj J 26 students was considered and an approach adopted fi-om student satisjaction inventory by Noel-Levitz and graduate students satisjaction survey in European University was used in order to reach this aim, and as the main approach in this thesis. The necessary data was gathered from selfadministered questionnaire and interview made with the concerned party. Descriptive method research was employed. The findings indicate that there is a high level oj dissatisjaction among students and they are particularly unappreciative oj the inji-astructural requirements and helpfitiness oj staff in various sections oj the university. Areas oj satisjaction are also highlighted. There is evidence to confirm that some issues raised in the jocus group discussion oj the strategic planning committee are being addressed. Various strengths and weaknesses are identified by students. Whilst the comprehensive range oj data produced is vel)' informative studems, inciicule Ihal Ih" study should be shorter conducted continuously in juture. | en_US |
| dc.identifier.uri | http://etd.aau.edu.et/handle/12345678/16088 | |
| dc.language.iso | en | en_US |
| dc.publisher | Addis Ababa University | en_US |
| dc.subject | customer satisfaction theory to the field of education | en_US |
| dc.title | Measuring Students' Satisfaction (The Case of Post Graduate Education Students At Addis Ababa University) | en_US |
| dc.type | Thesis | en_US |