The Effect of Leadership Styles on Project success: The Case of Ethio Telecom,Electronic Customer Acquisition Form (e-CAF) project
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Date
2023-06
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Addis Ababa University
Abstract
This study attempted to assess the effect of leadership styles on the success of an ethio Telecom project called Electronic Customer Acquisition Form (eCAF). The targeted group of the study were staffs of ethio Telecom at Addis Ababa (CAAZ,SAAZ, NAAZ,EAAZ,SEAAZ,SWAAZ, project office and ITteam) participated on e-CAF project. In order to collect data, Multifactor Leadership Questionnaire (MLQ) was administered with a target population of 45 people; the study used a descriptive research approach. Questioners were used to collect data which was then analyzed using descriptive statics. Only 39 viable responses were gathered from 45 questioners distributed to the respondents. 45 participants selected in simple random sampling. The data were analyzed with descriptive statistics (mean and standard deviation). According to the descriptive statistics transformational, transactional and laissez-fair leadership styles are reflected in the Ethio telecom, eCAF project. The measurement model was tested for multicollinearity using regression analysis and the test results indicates that the variables utilized in the study were reliable and the measurement model was valid. The findings demonstrate that transformational leadership style was more practiced in the e-CAF project, similarly transactional leadership in a moderate level and laissez faire was least practiced leadership style. And the e-CAF project success level was at moderate level so managers at ethio telecom should understand the relationships between leadership styles and project success. As a result it could be recommended that ethio telecom focus improving the practice of transformational leadership style for better project success at ethio telecom