The Effect of organizational culture on organizational effectiveness with special reference to Ethiopian Revenues and Customs Authority
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Date
2016-05
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Addis Ababa University
Abstract
Even though there is an assumption that organizational culture is one variable which can affect an organization’s function but there are few studies explicitly discuss the effect it has on organizational effectiveness. The main purpose of this study was to examine four traits of organizational culture; involvement, consistency, adaptability and mission and how they affect organizational effectiveness in the case of Ethiopian Revenues and Customs Authority (ERCA). For the study the researcher deployed explanatory research design and stratified sampling using the four sectors of ERCA functions. Proportion to population size method was used to distribute the sample in each stratum. The data had been gathered through structured questionnaire from 125 current employees of ERCA and an in-depth interview with directors in ERCA. The collected data were analyzed using statistical package for social science (SPSS) version 20. Descriptive statistics/frequency distribution and tables were used. This study takes place through two methods; the qualitative provided an explanatory analysis of management perception on the overall effect of organizational culture on ERCA’s organizational effectiveness. And the quantitative study results show the predictive value of the four traits on the four indicators of organizational effectiveness of ERCA especially on employee satisfaction and organizational commitment. The research also shows that if employees are committed and share the same norms and values as per the organization, it could increase the effectiveness towards achieving the organizational goals. The study suggested that an emphasis should be given on ERCA’s involvement, adaptability and consistency practices in order to enhance the effectiveness of employees’ satisfaction and commitment and customers’ satisfaction.
Keywords: organizational culture, effectiveness
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Keywords
organizational culture, effectiveness, Human Resource