Factors Affecting Employee Engagement In Dashen Bank Share Company, Addis Ababa
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Date
2017-06-14
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Addis Ababa University
Abstract
The purpose of this study was to study about the factors affecting employee engagement in Dashen bank S.C Addis Ababa area based on social exchange theory. The study employed combination of Descriptive & causal research designs in which a stratified systematic sampling method was used to collect data from professional employees of Dashen Bank S.C found in branches under the four districts of Addis Ababa and head office. Accordingly, 287 questionnaires were distributed and 276 were obtained & used for further analysis. The collected data was analyzed using spss software version 20.in addition, to analyze the collected data descriptive statistics (frequencies, means & standard deviations), ANOVA, independent sample T-test, correlation & regression analysis were used. Interview was also conducted with selected higher officials of the bank. The Results obtained indicate that from the four demographic factors examined in the study (gender, work experience, educational qualification & age) the level of engagement varies with gender in which women were found to have a higher level of engagement than men in Dashen bank S.C. in addition, it was found that Job characteristics, Reward & Recognition, perception of organizational justice and perceived supervisory support all have a significant effect on employee engagement. Based on the findings the researcher forwarded some recommendations for the bank which would be helpful for creating an atmosphere for employee engagement these include; designing jobs that are high on the five core job characteristics, improving its organizational justice by for e.g being fair & consistent in terms of how it provides rewards & benefits & how it implements organizational policies & procedures, it should provide training to its supervisors & managers on how to properly communicate with and provide support for subordinates& it needs to revise its rewards according to changes in the market trend & work on the transparency of its recognition strategy.
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Factors Affecting Employee Engagement, Employee Engagement