An Assessment of Human Resource Training Programs of fered by the College of Telecommunication and Information Technology of Ethiopian Telecommunication Corporation or Ethio Telecom (Ctit-Etc! Et

No Thumbnail Available

Date

2011-04

Journal Title

Journal ISSN

Volume Title

Publisher

Addis Ababa University

Abstract

The main purpose of this study was to assess the human resource training programs offered by CTIT-ETC. The study was conducted in CTIT and three Addis A/?aba Zonal Telecommunication offices that were selected using simple random sampling technique. A descriptive survey method was employed for this study. Data were gathered using questionnaires, interview and direct observation of the training sessions. The sources of the data were trainees, trainers, training program director, TDD manager, training experts, and some related documents. Sample respondents for the study were selected using simple random sampling techniques. Out of the total number of 180 respondents, (i.e. 146 trainees, 30 trainers, 2 training experts, training program director(CTIT), and TDD manager ), 148 (82%) provided the required data for the study. Results obtained were analyzed using percentage, mean, mean rank, t- test, and Chisquare (/). The test were made with 95% (alpha/a. ~O. 05) level of significance. The quantitative data analysis was processed by the use of SPss software 17 version. The result of this study indicated that TNA conducted by ETC-CTIT has not been done in scientific and appropriate manner. It was based on subjective data without identification of true needs of the corporation and analysis of gaps. In the processes of designing training programs necessary stakeholders such as trainees, respective working unit managers or supervisors were not consulted The study further discussed that training facilities like training room, catering and the training environment were conducive. Moreover, defining the role of trainers or experts, delivering training according to preset schedule, availability of training material as well as training aid were relatively well prepared and appropriate. The finding also indicated that the selection of trainees and trainers were not based on clear criteria. Training evaluation was made only at the end of training program; efforts were not made to evaluate the changes on job performance and the impacts on the organization as results of training. Lack of clear training policy and structure, lack of knowledge and awareness about the need and the importance of TNA, lack of providing training based on training policy and training need assessment, lack of linkage between training and career development or promotion were some of the major factors that hinder the achievement or the practice of training programs. The study suggested that to make training programs strategic and systematic, TNA, training design, selection of trainees and trainers, delivery and evaluation of training programs have to be 9arefully executed by involving necessary stakeholders in line with the telecom demands. Besides, clear training policy, guidelines, manuals, procedures, and structure should be developed or revised with clear accountabilities and responsibilities.

Description

Keywords

and Information Technology of Ethiopian, Telecommunication Corporation or Ethio Telecom

Citation