Developing a Knowledge Management System Framework for Water Resources Management: The Case of Eastern Nile Technical Regional Office (ENTRO)
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Date
2018-09-03
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Addis Ababa University
Abstract
Nowadays, organizations are realizing that knowledge in the form of expertise and competence is the organization’s most important asset and that its quality and availability affects all aspects of the organization. Knowledge has become one of the key resources for Eastern Nile Technical Regional Office (ENTRO) to undertake its Water resources management planning and development. Knowledge management is a process through which organizations create, store, share and use their institutional or collective knowledge assets.
ENTRO realizes the importance of its knowledge resources, but it suffers from under management since the knowledge resources are not well organized and inadequate to support its proper utilization. There is no clear policy or strategy for how knowledge management processes has to be undertaken and use the knowledge resources to achieve overall organizational objectives. Knowledge management technologies play an important role to carry out knowledge management processes quickly, efficiently and cost-effectively, making it an enabling solution.
This study aimed to develop a knowledge management framework that improves knowledge management processes in water resources management of ENTRO. The study used both formal and informal discussion, semi-structured interviews, observations, and document analysis method to collect data for this research by focusing on selective individuals using purposive sampling methods.
The main contribution of this research is a theoretical knowledge management framework that serves as a guide to improve knowledge management processes in the work place. The research identified dimensions of knowledge management at ENTRO: Sensitivity of Information; Political (National) Interest; Organizational Mandate; Disclosure Policy; External Stakeholder Interests; Smooth handshakes of management and consultant transition.
Moreover, the study also recommends that emphasis should be given in the future studies related to knowledge management systems for organizations like ENTRO to support the current KM practices.
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Developing a Knowledge, Management System, Framework for Water Resources Management, Eastern Nile Technical Regional Office (Entro)