The management of provision and Utilization of Student Services in Jilvima University
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Date
2007-08
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Addis Ababa Universty
Abstract
The purpose of the study was to assess the provision and utilization of student
services in Jimma University (JU). It was designed to address the areas of
adequacy of student services, perceptions of the students and student service
personnel on the level of services provided, utilization of the services by the
students, competency of the student service staff, involvement of the stue/ents in
university service management and problem encountered in provision and
utilization of the student services.
The study focu sed only on certain student services provided in JU such as,
guidance and counseling, feeding and catering, health and medical,
accommodation and library services. To conduct the study, descriptive survey
approach was employed and both primary and secondary data sources were
used to gather injonnation. Mainly used data gathering instruments were
questionnaires and focus group discussion guide prepared on the basis of the
basic questions of the study to be addressed. The study was conducted in Ninefaculties
of the two main campuses in Ju. The subjects of the study were 350
randomly selected students from each faculty and 80 student personnel staff
selected from the two campuses of JU using stratified s ampling techniques based
on their position and job difference. The data were analyzed by using
percentages and chi-square test and interpreted accordingly.
The findings of the study in general revealed that none of the student services
was adequately provided. Additionally, the study showed that, only feeding and
accommodation services were being used frequently while, guidance and
counseling service was never utilized by the students. Furthermore, as revealed
in the study, the student service staff was facing inadequacy and incompetence
of service personnel in each service sector, while, the involvement of students in
the student service management in the university was found to be low. Similarly,
problems related to growth in students' enrollment, inefficient utilization of
resources and lacle of qualified professionals were found to be the major ones
encountered in the management of s tudent services. Hence, it was recommended
that necessary interventions should be made by concerned bodies to provide
quality services in the university to standardize and give concern for parallel
expansion of student services balancing with the number of students entering the
institution.
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Education