Assessment of Bpr Implementation in the Wareda Education Offices of Borena Zone
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Date
2011-04
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Addis Ababa University
Abstract
The Government of Ethiopia started to introduce Business Process
Reengineering in some federal institution in 2004 and this was latter
expanded to all federal and state level offices. As such, this study was
conducted to assess the status of BPR implementation in the wareda
education offices of Borena Zone by examining the existing BPR related
awareness and attitude of education office workers and clients
towards the design, BPR implementation practices, existing
implementation monitoring and' valuation mechanism and the
challenges impeding the implementation of BPR in the offices. A
Descriptive survey method and qualitative and quantitative research
approach were used to collect and analyze the data. Instruments such
as questionnaire, interview, document analyses and observatioll were
used to gather data. Availability sampling technique was used to select
5 wareda education office heads, 10 process owners,34 case workers, ,
5 PTA chairmen, purposive sampling technique to select 5 CSGGOHs
and 5 school directors'; lottery system to sample 20 teachers and
accidental sampling method to select 5 other stakeholders (investors).
Quantitative data obtained from the questionnaire was analyzed by
using mean and percentage and data from interview, document
analysis and observation qualitatively analyzed to complement the
quantitative one. The study concludes that even if large majority of
workers have positive attitude towards BPR, the implementation status
of BPR in woreda education offices of Borena Zone is low due to: weak
team sprit emanated from variability in awareness of the workers, poor
communication net work, over focus on its hardware, weak monitoring
and evaluation, lack of motivation and reward, inadequate training and
education, poor commitment of the leadership and problem related to
creating culture of change. To alleviate this, it is worth recommending
that availing a system of offering regular research based training,
s tretching open, honest, and clear communication Ildwork,
strengthening monitoring and evaluation, establis h.ing reliable
performance measurement system as well as reward and sanction and
improving commitment of leaders by evaluating them based on their
level of p erfonnance in implementing BPR.
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Keywords
Bpr Implementation