Factors Affecting Hotel Employees’ Motivation : In Case of Elilly International Hotel
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Date
2022-06
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Addis Ababa University
Abstract
Employees’ motivation in service sector especially in hotels is a significant issue for delivering the service to the standard. The main objective of the study is to examine the motivational factors that could affect employees’ motivation at Elilly International Hotel, Addis Ababa, Ethiopia. The research used a quantitative research approach using a questionnaire to collect the data from 162 sample size. Among 272 employees working in Elilly International hotel, 162 respondents were randomly selected. Forty factors under eight major categories were evaluated by the respondents using a 5 likhert scale and the data was analyzed using SPSS. The descriptive analysis showed that the most rated or appreciated top three motivation factors in the hotel are Recognition, training and development and job freedom related factors with mean of 3.83, 3.75 and 3.74 respectively. The study shows that job security and leadership style were the least rated motivational factors with mean of 2.3 and 2.8 respectively. The other finding is that the friendliness of the working environment has the strongest relationship with employees’ motivation (r = 0.768). In the study, the multiple linear regression analysis were used to analyze the data and it shows that the friendliness of the working environment contributed most to the motivation which means unit increase in friendliness of the working environment will lead to a 0.366 increase on employees’ motivation p–value = 0.00 & thus the relationship between the friendliness of working environment and employees’ motivation was significant. Because of this, the study recommends that the hotel should focus on creating a safe and conducive working environment, creating employees’ smooth relationship with immediate and top managers, having flexibility and concern for the overall wellbeing of employees, and provide all the necessary materials, equipment and facilities to greatly improve the employees’ motivation.
Keywords: employees’ motivation, hotel performance, Payment, Job Security, promotion, Job Freedom, Friendly Environment, training and development, Reward and Recognition, and Leadership